Product Exchange Policy

In case of any dissatisfaction, manufacturing or packaging defect, customers/Advisors can exchange the product. The customers/Advisors must contact the Advisor/Company from whom they had purchased the same, within 15 days from the date of purchase. They must provide a reason and return the said products. In case the customer returns the product, it is the Advisor's obligation to satisfy the customer’s need for replacements of products.

The Advisor can then return these products within 15 days (from the date of invoice), with original Invoice to the Company. The Company will replace these products free of cost or if the Advisor does not want the same products, the Company will give a cash voucher of the same amount, which can be used by the Advisor for purchasing products of their choice.

• Reason for return
• Copy of Invoice
• Products to be returned

The condition of purchased goods must be saleable i.e., any seal/protection on the goods is kept unbroken.
Process of Returns, Refunds, Cancellations and Exchanges

• Step 1 –
• Raise a return/ replacement request within 15 days from the date of delivery, if you’ve received wrong or expired product(s).
• Please raise a request here with order and contact details -
  _________________
• In case of damaged/ missing product(s), raise a return/ replacement request within 24 hours from the date of delivery along with pictures of damaged product(s) and videos of unboxing of products.
• Step 2 – Give us 2 working days to review your return request.
• Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 15 days from the date of delivery.
• The damaged/ missing product is reported after 24 hours from the date of delivery.

Can I cancel my order?

For Cancellation of confirmed/placed order please Contact Us on our helpline no : +91 7070485613 or write to us at info@kushgram.co.in
Note - Orders can be only cancelled till the status is “Ready to Ship”.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 15 days of delivery.